Privacy Policy

Lux Nomads

Effective Date: May 17th, 2025

Introduction

Lux Nomads (“we,” “our,” or “us”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, share, and protect your information when you engage with our services or visit our website, in compliance with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable international data protection laws.

By using our website or services, you acknowledge and consent to the practices described in this policy.

1. Information We Collect

We may collect and process the following categories of personal information:

Personal Identification:

Full name
Date of birth
Nationality
Contact details (email, phone number, address)

Relocation & Lifestyle Information:

Desired relocation destination(s)
Visa or residency status
Housing preferences
Lifestyle preferences (e.g., gyms, schools, co-working spaces)

Financial Information:

Payment details (processed securely through verified third-party payment processors)

Digital Data:

IP address
Device and browser type
Referral sources and site interactions (via cookies and analytics tools)

We only collect data necessary to deliver our services, fulfill legal obligations, and improve your experience.

2. How We Use Your Information

We use your information for the following purposes:

To deliver relocation, lifestyle concierge, and integration services
To create personalized relocation plans and curated support resources
To process payments and issue invoices
To communicate via email and messaging platforms
To improve and personalize our services and website experience
To fulfill legal and regulatory requirements
For marketing communications (only with your explicit consent)

We do not engage in automated decision-making or profiling without your consent.

3. Legal Basis for Processing (GDPR Compliance)

We process your data under one or more of the following legal bases:

Consent: You have given explicit consent.
Contractual Necessity: Processing is required to fulfill a service contract.
Legal Obligation: To comply with applicable laws and regulations.
Legitimate Interests: For our legitimate business purposes, provided your rights do not override these interests.

4. Data Sharing

We do not sell your personal information. We may share your data with trusted third-party service providers and partners who assist us in delivering our services, including payment processors, legal advisors, technology platforms, and relocation partners. These parties are contractually obligated to safeguard your information and use it only for the purposes specified by us.

We may also disclose your data to comply with legal obligations, respond to lawful requests from public authorities, or protect our legal rights and the safety of our users.

5. International Data Transfers

As a global service provider, your data may be transferred to and processed in countries outside of your country of residence, including countries that may not offer the same level of data protection as your home jurisdiction. When we transfer your information internationally, we implement appropriate safeguards, such as Standard Contractual Clauses (SCCs) approved by the European Commission, to ensure your data remains protected.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including to satisfy legal, accounting, or reporting obligations. When your information is no longer needed, we securely delete or anonymize it in accordance with applicable data retention laws and best practices.

7. Your Rights Under GDPR & CCPA

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your data, subject to legal retention requirements
Object to or restrict certain types of data processing
Withdraw your consent at any time (for processing based on consent)
Request data portability to another provider

California residents also have the right to opt out of the sale of personal information and receive information about how their data is used under the CCPA.

To exercise any of these rights, please contact us at info@theluxnomads.com.

8. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookie Policy (if applicable).

9. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, misuse, or alteration. While no system can guarantee absolute security, we follow industry best practices and continuously update our systems to maintain a high level of protection.

10. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect or solicit personal information from anyone under 16. If we become aware that we have inadvertently collected data from a child, we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we do, we will update the “Effective Date” at the top of this page. We encourage you to review this policy periodically to stay informed of how we protect your information.

12. Contact Us

If you have questions about this policy or wish to exercise your data rights, please contact:

Lux Nomads

Email: info@theluxnomads.com
Website: www.theluxnomads.com

If you reside in the EEA or UK and believe your data rights have been violated, you have the right to lodge a complaint with your local Data Protection Authority.